Privacy Policy

Last updated: July 5, 2026

At ZAHIR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely through our payment providers)

• Order history

• Device information, browser type, IP address, and website usage data

• Information you provide when contacting our customer support

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Communicate order updates and shipping information

• Process payments securely

• Improve our website and customer experience

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send marketing communications if you have chosen to receive them

3. Payment Security

Payments are processed through trusted third-party payment providers. ZAHIR does not store your complete payment card details on our servers.

All payment information is transmitted using secure encryption technologies.

4. Cookies

Our website uses cookies and similar technologies to:

• Keep your shopping cart active

• Improve website performance

• Remember your preferences

• Measure website traffic and visitor behavior

• Support advertising and remarketing campaigns

You may disable cookies through your browser settings, although some website features may no longer function correctly.

5. Sharing Your Information

We do not sell your personal information.

Your information may be shared only with trusted third parties when necessary, including:

• Payment providers

• Shipping and logistics partners

• Website hosting providers

• Analytics and marketing service providers

• Government authorities where required by applicable law

All third parties are expected to handle your information responsibly and securely.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

• Complete your orders

• Comply with legal and tax obligations

• Resolve disputes

• Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw consent for marketing communications

• Request a copy of your personal data where applicable

To exercise these rights, please contact us using the information below.

9. Marketing Communications

If you subscribe to our newsletter, we may occasionally send you updates about new collections, exclusive offers, and brand news.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

The latest version will always be available on this page with the updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

ZAHIR

WhatsApp: +971 58 911 1738

United Arab Emirates