Returns & Exchanges Policy

At ZAHIR, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are happy to offer a simple and stress-free return or exchange process.

30-Day Returns & Exchanges

You may return or exchange your order within 30 days of receiving it.

To be eligible for a return or exchange, items must:

• Be unworn and unused.

• Be in their original condition.

• Be returned with all original packaging and accessories.

We reserve the right to refuse returns that do not meet these conditions.

Free Return Shipping

We offer free return shipping on all eligible returns within the United Arab Emirates, ensuring a smooth and hassle-free experience.

Once your return request has been approved, we will provide the necessary return instructions.

Refunds

After we receive and inspect your returned item(s), your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

If you would like to exchange your item for a different size or style, simply contact our customer support team within the 30-day return period. We will do our best to arrange your exchange as quickly as possible, subject to product availability.

Need Assistance?

If you have any questions about returns or exchanges, our customer support team is always here to help and ensure your experience with ZAHIR is effortless from start to finish.