Terms & Conditions

Last updated: July 5, 2026

Welcome to ZAHIR. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions apply to all visitors, customers, and users of the ZAHIR website.

By placing an order, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.

2. Products

We strive to present our products as accurately as possible. However, slight variations in color, texture, or appearance may occur due to lighting, screen settings, or the natural characteristics of leather and handcrafted materials.

All product descriptions, pricing, and availability are subject to change without prior notice.

3. Pricing

All prices displayed on our website are listed in United Arab Emirates Dirham (AED) unless stated otherwise.

Prices include applicable taxes where required by law.

We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

4. Orders

Once your order has been placed, you will receive an order confirmation by email.

We reserve the right to refuse or cancel any order in cases including, but not limited to:

• Suspected fraudulent activity

• Payment authorization failure

• Incorrect pricing or product information

• Product unavailability

If your payment has already been processed, any cancelled order will be refunded.

5. Payments

We accept the payment methods displayed during checkout.

All payments are processed through secure third-party payment providers using industry-standard encryption.

ZAHIR does not store your complete payment card details.

6. Shipping & Delivery

Shipping is provided in accordance with our Shipping & Delivery Policy.

While we make every effort to deliver orders within the estimated timeframe, delivery dates are estimates only and may occasionally be affected by circumstances beyond our control.

ZAHIR is not liable for delays caused by courier services, customs procedures, weather conditions, public holidays, or other unforeseen events.

7. Returns & Exchanges

Returns and exchanges are governed by our Returns & Exchanges Policy.

Customers must comply with the eligibility requirements outlined in that policy.

8. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Product images

• Photography

• Videos

• Text

• Graphics

• Branding

• Website design

is the exclusive property of ZAHIR and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, ZAHIR shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes liability that cannot legally be limited under applicable law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted or error-free operation.

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes become effective immediately upon publication on this website.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

ZAHIR

WhatsApp: +971 58 911 1738

United Arab Emirates